Pep Boys
MANAGER'S PRO
DOUBLED UP: Two years ago, Pep Boys decided it needed to split the duties handled by 42 area directors - who each oversaw operations at about a dozen stores - into two jobs, one responsible for retail and the other for services. "It was too much responsibility for one individual," Dedes says. But that meant the company needed to hire another 42 managers.
THE PROBLEM: Pep Boys didn't have a systematic way to find out which employees might be good candidates for promotion into the new jobs. "There's no business that can double its leadership overnight," Dedes says. "But we didn't even have information on who was on our bench."
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